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![PDF] Crucial Factors in Customer Relationship Management : A Chinese Perspective of the Telecommunication Industry | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/c372c1f32893ca6aaa4a24b763379d7aed0df6e5/11-Figure2.1-1.png "PDF] Crucial Factors in Customer Relationship Management : A Chinese Perspective of the Telecommunication Industry | Semantic Scholar")
PDF] Crucial Factors in Customer Relationship Management : A Chinese Perspective of the Telecommunication Industry | Semantic Scholar
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